Shipping & Delivery Policy

We carry goods by road. The pickup date and estimated transit time are agreed for each booking and confirmed in writing. They are estimates rather than guarantees, and we keep you informed if anything changes.

Where we deliver

We carry goods within India only, and do not offer international shipping or cross-border transport. Within India, we serve the routes set out in each quotation: whether we can take a consignment depends on its origin, destination and the vehicle it needs, so share your locations with us and we will confirm before you book.

Pickup

• The pickup date and time window are agreed when you book.
• Before the vehicle arrives we share its registration number and the driver's contact number.
• Please have the goods packed, labelled and ready, with the required documents, at the agreed time. Waiting beyond the agreed time may be charged as set out in the quotation.

Transit times

Transit time depends on distance, route, vehicle type, and road and weather conditions. The estimate for your consignment is given in the quotation or booking confirmation. Part-load consignments can take longer than full-vehicle bookings, because the vehicle may make other stops.

Updates

You can ask for an update on your consignment at any time by phone or email, and we will tell you promptly if we expect a significant delay.

Delivery

• Goods are delivered to the address in the booking and handed to the consignee or a person authorised to receive them.
• The receiver is asked to sign a proof of delivery. Please check the goods before signing and note any visible damage or shortage on it.
• If no one is available to receive the goods, we will contact you to arrange redelivery. Charges for waiting, storage or a further delivery attempt may apply.
• Unloading at the delivery point is included only where the quotation says so.

Delays

If a consignment is delayed by events outside our control — traffic, weather, road closures, checkpoints, strikes or government action — we will keep you informed and deliver as soon as reasonably possible. Delivery dates are estimates, and compensation for delay is not payable unless agreed in writing.

Damage or shortage

Report any damage or shortage within 7 days of delivery, as set out in section 8 of our Terms & Conditions.

Charges

The transport charge for your consignment is set out in your quotation, with applicable taxes added at the rates in force.

Contact

For anything about a pickup or delivery, call +91 79809 35693 or write to pbtransport26@gmail.com.